Indigenous Interpreter
Heritage Museums & Gardens Heritage Museums & Gardens Sandwich, MA Sandwich, MA Part-time Part-time $18 an hour $18 an hour 15 hours ago 15 hours ago 15 hours ago EMPLOYEE JOB DESCRIPTION TITLE:
Indigenous Interpreter DEPT:
Visitor Experience REPORTS TO:
Director of Visitor Experience FLSA STATUS:
Part-time, Non-Exempt, 8 hours on Saturdays and between 4-8 additional hours during special events SUMMARY OF RESPONSIBILITIES:
Share information and foster public understanding of the history, culture, and lifeways of the Wampanoag people.
Facilitate visitor engagement centering around the wetu, mush8n, and Three Sisters Garden outdoor exhibits, encouraging visitors to explore, discover, and and learn together about the Wampanoag Tribe - both historically and today - through the use of exhibit content and supporting hands-on materials.
Provide high quality, memorable experiences through the facilitation of interactive learning experiences for multi-generational audiences.
Adhere to HMG policies and procedures while facilitating a safe, positive, and engaging experience for museum visitors during regular visitation, public programming, and private events.
POSITION REQUIREMENTS:
1.
The position of Indigenous Interpreter is a part time, non-exempt, at will position; availability from April-October is expected unless otherwise authorized by the Director of Visitor Experience.
You must be able to attend all mandatory training sessions, both prior to opening and throughout the season, unless otherwise authorized.
2.
Must have exceptional customer service skills, commitment to teamwork, excellent communication and strong interpersonal skills.
3.
Must enjoy working with all members of the public, including children and families, and be comfortable facilitating visitor learning experiences.
4.
A knowledge of Indigenous crafts is helpful, but not required.
5.
Must provide at a minimum one Saturday shift per week.
6.
Must be able to lift 30 pounds unassisted and be on your feet for extended periods of time, often the majority of your scheduled shift.
7.
Must be comfortable with and willing to operate exhibit technology (television screens, audio/video players, iPads, computers, etc.
) as necessary.
8.
Must be able to count attendance, perform simple mental math, and track statistics.
9.
Must be able to exercise sound judgment, abide by and enforce procedures, and be able to take initiative quickly to resolve security or safety issues while remaining calm and clear-headed.
10.
Requires willingness to work outdoors, including during uncomfortable weather or conditions.
Responsibilities:
1.
Welcome and engage museum visitors and assist them with accessing museum resources.
Effectively share accurate information about the Wampanoag people and how their story is important to the museum's mission, history, and exhibits.
Understand Heritage's place in the story and help to amplify the voices of our Wampanoag partners to share our common goal of educating visitors about the Wampanoag Tribe's history and culture, both historically and today.
2.
Create a welcoming and safe space for conversations.
3.
Work with the Visitor Engagement Department and our partners at SmokeSygnals to help develop interpretive goals, and to appropriately use reproduction artifacts and research to educate museum visitors about the Wampanoag people.
Be familiar with written training materials on Indigenous history, both pre- and post-English settlement, and share resources and knoweldge with visitors about the changes in customs and traditions throughout history to today.
4.
Facilitate informal engagement with adult, youth, and family audiences, encouraging interactions and learning through exploration.
Lead hands-on activities and exhibit interpretations that center around Wampanoag culture and lifeways.
Use appropriate interpretive techniques such as inquiry and open-ended questioning, storytelling techniques, participatory strategies, encouragement of photography, etc.
to provide engaging visitor interactions that connect multi-generational audiences with exhibit and garden content.
5.
Understand, follow, and enforce HMG policies and procedures, including health and safety guidelines, to ensure the safety of museum staff, visitors, facilities, and collections, engaging with Security staff as necessary.
6.
Work with Visitor Experience Leads and staff, Retail staff, and Security staff to collaboratively meet visitor needs and to provide a uniform visitor experience.
7.
Be informed about and offer visitors information regarding programs, events, daily operations, membership and Development opportunities, and museum policies and procedures.
8.
Respond appropriately to visitor questions, comments, and concerns.
Communicate visitor feedback using appropriate channels (Daily Log, Whiteboards, Morning Meetings, Leads, Director of Visitor Experience, etc.
).
9.
Project a positive image, serving as an ambassador for the museum both at HMG and while out in the public.
10.
Open/close the wetu as scheduled, following established procedures, including handling deer hides, turning on/off the exhibit audio recording, checking structure for maintenance concerns, and setting-up/putting away all hands-on cart materials.
Carry out cleaning and organizing duties as outlined throughout the day.
11.
Participate in mandatory pre-season and ongoing trainings to learn new content and procedures and hone customer service skills and interpretive techniques.
12.
Attend all recurring monthly staff meetings and Morning Meetings (on days scheduled) to stay current in good museum practices, effectively share information, foster good working relationships, provide feedback and insights, and learn information regarding the museum's daily and weekly events in order to communicate accurately with visitors.
13.
Assist with daily operation needs (such as materials preparation, set up, break down, facilitation, etc.
) and public program and special event duties as required.
14.
Perform all other duties as assigned by the Director of Visitor Experience, Visitor Experience Coordinator, Visitor Experience Lead, Admissions and Database Coordinator, Chief Program Officer, or President & CEO.
Job Type:
Part-time Pay:
$18.
00 per hour Expected hours:
8 - 16 per week
Benefits:
Employee assistance program Employee discount Flexible schedule Free parking Physical setting:
Outdoor work Schedule:
8 hour shift Day shift Evening shift Holidays Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Employee assistance program Employee discount Flexible schedule Free parking Outdoor work 8 hour shift Day shift Evening shift Holidays Weekends as needed High school or equivalent (Preferred) Customer service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
Indigenous Interpreter DEPT:
Visitor Experience REPORTS TO:
Director of Visitor Experience FLSA STATUS:
Part-time, Non-Exempt, 8 hours on Saturdays and between 4-8 additional hours during special events SUMMARY OF RESPONSIBILITIES:
Share information and foster public understanding of the history, culture, and lifeways of the Wampanoag people.
Facilitate visitor engagement centering around the wetu, mush8n, and Three Sisters Garden outdoor exhibits, encouraging visitors to explore, discover, and and learn together about the Wampanoag Tribe - both historically and today - through the use of exhibit content and supporting hands-on materials.
Provide high quality, memorable experiences through the facilitation of interactive learning experiences for multi-generational audiences.
Adhere to HMG policies and procedures while facilitating a safe, positive, and engaging experience for museum visitors during regular visitation, public programming, and private events.
POSITION REQUIREMENTS:
1.
The position of Indigenous Interpreter is a part time, non-exempt, at will position; availability from April-October is expected unless otherwise authorized by the Director of Visitor Experience.
You must be able to attend all mandatory training sessions, both prior to opening and throughout the season, unless otherwise authorized.
2.
Must have exceptional customer service skills, commitment to teamwork, excellent communication and strong interpersonal skills.
3.
Must enjoy working with all members of the public, including children and families, and be comfortable facilitating visitor learning experiences.
4.
A knowledge of Indigenous crafts is helpful, but not required.
5.
Must provide at a minimum one Saturday shift per week.
6.
Must be able to lift 30 pounds unassisted and be on your feet for extended periods of time, often the majority of your scheduled shift.
7.
Must be comfortable with and willing to operate exhibit technology (television screens, audio/video players, iPads, computers, etc.
) as necessary.
8.
Must be able to count attendance, perform simple mental math, and track statistics.
9.
Must be able to exercise sound judgment, abide by and enforce procedures, and be able to take initiative quickly to resolve security or safety issues while remaining calm and clear-headed.
10.
Requires willingness to work outdoors, including during uncomfortable weather or conditions.
Responsibilities:
1.
Welcome and engage museum visitors and assist them with accessing museum resources.
Effectively share accurate information about the Wampanoag people and how their story is important to the museum's mission, history, and exhibits.
Understand Heritage's place in the story and help to amplify the voices of our Wampanoag partners to share our common goal of educating visitors about the Wampanoag Tribe's history and culture, both historically and today.
2.
Create a welcoming and safe space for conversations.
3.
Work with the Visitor Engagement Department and our partners at SmokeSygnals to help develop interpretive goals, and to appropriately use reproduction artifacts and research to educate museum visitors about the Wampanoag people.
Be familiar with written training materials on Indigenous history, both pre- and post-English settlement, and share resources and knoweldge with visitors about the changes in customs and traditions throughout history to today.
4.
Facilitate informal engagement with adult, youth, and family audiences, encouraging interactions and learning through exploration.
Lead hands-on activities and exhibit interpretations that center around Wampanoag culture and lifeways.
Use appropriate interpretive techniques such as inquiry and open-ended questioning, storytelling techniques, participatory strategies, encouragement of photography, etc.
to provide engaging visitor interactions that connect multi-generational audiences with exhibit and garden content.
5.
Understand, follow, and enforce HMG policies and procedures, including health and safety guidelines, to ensure the safety of museum staff, visitors, facilities, and collections, engaging with Security staff as necessary.
6.
Work with Visitor Experience Leads and staff, Retail staff, and Security staff to collaboratively meet visitor needs and to provide a uniform visitor experience.
7.
Be informed about and offer visitors information regarding programs, events, daily operations, membership and Development opportunities, and museum policies and procedures.
8.
Respond appropriately to visitor questions, comments, and concerns.
Communicate visitor feedback using appropriate channels (Daily Log, Whiteboards, Morning Meetings, Leads, Director of Visitor Experience, etc.
).
9.
Project a positive image, serving as an ambassador for the museum both at HMG and while out in the public.
10.
Open/close the wetu as scheduled, following established procedures, including handling deer hides, turning on/off the exhibit audio recording, checking structure for maintenance concerns, and setting-up/putting away all hands-on cart materials.
Carry out cleaning and organizing duties as outlined throughout the day.
11.
Participate in mandatory pre-season and ongoing trainings to learn new content and procedures and hone customer service skills and interpretive techniques.
12.
Attend all recurring monthly staff meetings and Morning Meetings (on days scheduled) to stay current in good museum practices, effectively share information, foster good working relationships, provide feedback and insights, and learn information regarding the museum's daily and weekly events in order to communicate accurately with visitors.
13.
Assist with daily operation needs (such as materials preparation, set up, break down, facilitation, etc.
) and public program and special event duties as required.
14.
Perform all other duties as assigned by the Director of Visitor Experience, Visitor Experience Coordinator, Visitor Experience Lead, Admissions and Database Coordinator, Chief Program Officer, or President & CEO.
Job Type:
Part-time Pay:
$18.
00 per hour Expected hours:
8 - 16 per week
Benefits:
Employee assistance program Employee discount Flexible schedule Free parking Physical setting:
Outdoor work Schedule:
8 hour shift Day shift Evening shift Holidays Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Employee assistance program Employee discount Flexible schedule Free parking Outdoor work 8 hour shift Day shift Evening shift Holidays Weekends as needed High school or equivalent (Preferred) Customer service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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