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Assistant RV Resort Manager

JOB DUTIES
  • Ensures customers/residents receive a high level of service consistent with Sun s Customer Service philosophy.
  • Responds to guest and resident inquiries.
  • Works with the RV Resort Manager and marketing department to increase reservations and occupancy and further promote the Sun RV Resorts brand.
  • Assists with handling and resolving guest and resident complaints.
  • Assists with coordinating team member selection, training, scheduling and development for resort staff and ensures all team members comply with appropriate policies and operational procedures.
  • Collaborates with RV Resort Manager and Regional Vice President (RVP) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction.
  • Enforces resort rules and standards.
  • Assists with monitoring monthly operating budgets and preparing monthly explanation of P&L variances.
  • Ensures compliance with federal, state and local agencies that regulate fair housing laws and resort operations.
  • Assists RV Resort Manager and RVP with preparation of annual operating budget as needed.
  • Markets park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes.
  • Provides data to assist in capital expenditure and expansion budget needs to RV Resort Manager and/or RVP.
  • REQUIREMENTS

    • High School Diploma or GED
    • Minimum of 1 year experience in the property/resort management industry
    • Previous sales & leasing experience, preferred
    • Demonstrated leadership abilities
    • Excellent verbal and written communication skills
    • Strong organizational and negotiation skills
    • Knowledge of basic accounting principles
    • Ability to thrive in a fast-paced environment
    • Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
    • Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS, a plus
    • Flexibility to respond to resort needs during non-business hours


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